Ping Identity incident
PingID "Security Key" authentication method is unavailable for a small number of customers
Ping Identity experienced a minor incident on July 29, 2025 affecting PingID Server and PingID Server and 1 more component, lasting 11h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 29, 2025, 05:42 AM UTC
A few PingID customers reported issues with security key options being unavailable when users authenticate. Furthermore, attempting to update the policy in the admin web UI triggers an "[error.internal]" error. The engineering team understands the root cause of this problem and is actively working to address this issue. For additional questions please contact Ping Identity Technical Support by opening a case through the Ping Customer Portal (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
- identified Jul 29, 2025, 08:48 AM UTC
The issue is identified and a fix is being implemented.
- monitoring Jul 29, 2025, 03:07 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 29, 2025, 03:36 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 29, 2025, 05:38 PM UTC
This incident has been resolved.