Ping Identity incident
Us-East-2 Direct Connect Elevated Packet Loss
Ping Identity experienced a minor incident on September 19, 2025 affecting United States East Customer Admin Portal, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 19, 2025, 06:39 PM UTC
Our provider investigating elevated network packet loss, impacting Direct Connect connectivity in us-east-2. P1AS Teams are reviewing.
- monitoring Sep 19, 2025, 07:10 PM UTC
While the vendor has reported a service degradation, Ping teams have not observed any interruptions in our services at this time. We will continue to actively monitor the situation. An update from the vendor is expected at 1:00 PM PST.
- monitoring Sep 19, 2025, 08:12 PM UTC
Our vendor has reported elevated network packet loss impacting AWS Direct Connect connectivity in the US-EAST-2 Region. Their engineers are actively working to mitigate the issue, and they have indicated that customers may experience timeouts during this period. At this time, Ping has not observed any interruptions to our services, but we will continue to actively monitor the situation. The vendor’s next update is expected by 2:00 PM PDT, and we will share relevant updates as soon as more information is available.
- resolved Sep 19, 2025, 09:09 PM UTC
Resolved – Between 11:00 AM and 1:04 PM PDT, our vendor experienced elevated network packet loss impacting AWS Direct Connect connectivity in the US-EAST-2 Region. Their engineers have mitigated the issue, and service is now operating normally. Ping did not observe any interruption to our services during this time. We will continue to monitor closely, but no further impact is expected.