Pinecone incident

[Serverless][AWS][us-west-2] Unavailability for some read path operations for some indexes

Major Resolved View vendor source →

Pinecone experienced a major incident on August 28, 2025 affecting AWS us-west-2, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 06:30 PM UTC
Resolved
Aug 28, 2025, 08:25 PM UTC
Duration
1h 54m
Detected by Pingoru
Aug 28, 2025, 06:30 PM UTC

Affected components

AWS us-west-2

Update timeline

  1. investigating Aug 28, 2025, 08:57 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 28, 2025, 08:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 28, 2025, 09:31 PM UTC

    This incident has been resolved.