Pinecone incident

Console stuck loading after login for some users

Minor Resolved View vendor source →

Pinecone experienced a minor incident on August 29, 2025 affecting Console, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2025, 08:28 PM UTC
Resolved
Aug 29, 2025, 10:42 PM UTC
Duration
2h 13m
Detected by Pingoru
Aug 29, 2025, 08:28 PM UTC

Affected components

Console

Update timeline

  1. investigating Aug 29, 2025, 08:28 PM UTC

    We are investigating an issue where some users are unable to access the console after logging in. Affected users may see the console stuck in a loading state. The issue is related to elevated errors from our authentication provider.

  2. monitoring Aug 29, 2025, 09:13 PM UTC

    The loading issue has recovered, and we are continuing to monitor.

  3. resolved Aug 29, 2025, 10:42 PM UTC

    This incident has been resolved.