Pinecone incident

[Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes

Major Resolved View vendor source →

Pinecone experienced a major incident on September 2, 2025 affecting AWS us-east-1, lasting 15h 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2025, 10:46 PM UTC
Resolved
Sep 03, 2025, 02:00 PM UTC
Duration
15h 14m
Detected by Pingoru
Sep 02, 2025, 10:46 PM UTC

Affected components

AWS us-east-1

Update timeline

  1. investigating Sep 03, 2025, 11:58 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 03, 2025, 02:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2025, 12:47 PM UTC

    This incident has been resolved.