Pinecone incident

[Serverless][AWS][us-east-1] 5xx errors on write operations for some indexes

Major Resolved View vendor source →

Pinecone experienced a major incident on September 9, 2025 affecting AWS us-east-1, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2025, 12:55 PM UTC
Resolved
Sep 09, 2025, 02:40 PM UTC
Duration
1h 44m
Detected by Pingoru
Sep 09, 2025, 12:55 PM UTC

Affected components

AWS us-east-1

Update timeline

  1. investigating Sep 09, 2025, 01:31 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 09, 2025, 01:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 09, 2025, 02:40 PM UTC

    This incident has been resolved.