Pinecone incident

[Serverless][AWS][us-east-1] 5xx errors on some read and write operations

Major Resolved View vendor source →

Pinecone experienced a major incident on September 10, 2025 affecting AWS us-east-1, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 01:16 PM UTC
Resolved
Sep 10, 2025, 04:38 PM UTC
Duration
3h 21m
Detected by Pingoru
Sep 10, 2025, 01:16 PM UTC

Affected components

AWS us-east-1

Update timeline

  1. investigating Sep 10, 2025, 01:32 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 10, 2025, 02:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 10, 2025, 04:38 PM UTC

    This incident has been resolved.