Pinecone incident

[Serverless][AWS][us-west-2] 5xx errors on some read operations

Major Resolved View vendor source →

Pinecone experienced a major incident on September 10, 2025 affecting AWS us-west-2, lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 12:52 PM UTC
Resolved
Sep 10, 2025, 05:22 PM UTC
Duration
4h 30m
Detected by Pingoru
Sep 10, 2025, 12:52 PM UTC

Affected components

AWS us-west-2

Update timeline

  1. investigating Sep 10, 2025, 01:30 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 10, 2025, 02:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 10, 2025, 06:22 PM UTC

    This incident has been resolved.