Pinecone incident

[Serverless][AWS][us-east-1] 5xx errors on some read path operations

Major Resolved View vendor source →

Pinecone experienced a major incident on November 24, 2025 affecting AWS us-east-1, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2025, 05:28 PM UTC
Resolved
Nov 24, 2025, 06:30 PM UTC
Duration
1h 1m
Detected by Pingoru
Nov 24, 2025, 05:28 PM UTC

Affected components

AWS us-east-1

Update timeline

  1. investigating Nov 24, 2025, 05:44 PM UTC

    We are currently investigating this issue.

  2. identified Nov 24, 2025, 05:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 24, 2025, 06:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 24, 2025, 06:37 PM UTC

    This incident has been resolved.