Pinecone incident

Increased file processing time for Assistant

Minor Resolved View vendor source →

Pinecone experienced a minor incident on December 9, 2025 affecting Assistant, lasting 5h 35m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 08:15 PM UTC
Resolved
Dec 10, 2025, 01:50 AM UTC
Duration
5h 35m
Detected by Pingoru
Dec 09, 2025, 08:15 PM UTC

Affected components

Assistant

Update timeline

  1. investigating Dec 10, 2025, 03:37 AM UTC

    Files uploaded to an assistant may take longer than expected to appear in chat and context requests during this time.

  2. identified Dec 10, 2025, 03:38 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 10, 2025, 03:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 10, 2025, 03:39 AM UTC

    This incident has been resolved.