Pinecone incident

[Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes

Major Resolved View vendor source →

Pinecone experienced a major incident on January 15, 2026 affecting AWS us-east-1, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2026, 12:12 PM UTC
Resolved
Jan 15, 2026, 03:30 PM UTC
Duration
3h 18m
Detected by Pingoru
Jan 15, 2026, 12:12 PM UTC

Affected components

AWS us-east-1

Update timeline

  1. investigating Jan 15, 2026, 02:33 PM UTC

    We are currently investigating this issue.

  2. identified Jan 15, 2026, 03:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 15, 2026, 03:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 15, 2026, 06:15 PM UTC

    This incident has been resolved.