Pinecone incident

[Serverless][AWS][us-west-2] 5xx errors and longer response times on upsert requests for some indexes.

Major Resolved View vendor source →

Pinecone experienced a major incident on May 25, 2026 affecting AWS us-west-2, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2026, 01:41 PM UTC
Resolved
May 25, 2026, 03:00 PM UTC
Duration
1h 18m
Detected by Pingoru
May 25, 2026, 01:41 PM UTC

Affected components

AWS us-west-2

Update timeline

  1. investigating May 25, 2026, 06:00 PM UTC

    We are currently investigating this issue.

  2. identified May 25, 2026, 06:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 25, 2026, 06:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 25, 2026, 06:03 PM UTC

    This incident has been resolved.