Pineapple Net experienced a notice incident on October 9, 2026, lasting 3h 37m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 09, 2026, 02:24 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Oct 09, 2026, 02:27 AM UTC
Third-party contractors working in the building have caused a power interruption affecting DGtek network devices. Further updates will be provided as more information becomes available.
- investigating Oct 09, 2026, 05:48 AM UTC
Third party contractor work has been completed and all services are back online.
- resolved Oct 09, 2026, 06:02 AM UTC
This incident has been resolved.