Pineapple Net experienced a notice incident on October 13, 2026, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 13, 2026, 03:47 AM UTC
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 3000.RSSLL.ST.340 3000.RSSLL.ST.336 3000.RSSLL.ST.336 3000.LTRB.ST.68 We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring Oct 13, 2026, 04:21 AM UTC
The field technician attended the site and identified a power interruption to the main router, which caused the services to go offline. The issue has now been resolved, and all services are back up and running.
- resolved Oct 13, 2026, 05:02 AM UTC
This incident has been resolved