Pineapple Net experienced a notice incident on October 15, 2026, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 15, 2026, 03:41 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Oct 15, 2026, 03:47 AM UTC
Ongoing Electrical maintenance within the building caused a loss of power to network devices. The service will be back online once the maintenance is complete.
- resolved Oct 15, 2026, 05:13 AM UTC
The electrical maintenance within the building has been completed and the services are back online. This incident has been resolved now.