Pineapple Net experienced a notice incident on October 10, 2025, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 10, 2025, 05:36 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring Oct 10, 2025, 05:49 AM UTC
Site had been recovered and we are monitoring the status.
- resolved Oct 10, 2025, 07:43 AM UTC
Service interruption had caused due to a power interruption to our upstream carrier's network equipment. This Incident has been resolved.