Pineapple Net experienced a minor incident on November 11, 2025, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 11, 2025, 10:58 AM UTC
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 148-160 Albert Road 63 Stead Street 126 Bank Street We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Nov 11, 2025, 11:23 AM UTC
Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.
- monitoring Nov 11, 2025, 11:52 AM UTC
All services are back online after the area/street power outage.
- resolved Nov 11, 2025, 12:48 PM UTC
This incident has been resolved