Pineapple Net experienced a minor incident on November 13, 2025, lasting 19h 50m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 13, 2025, 12:04 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Nov 13, 2025, 10:58 PM UTC
An electrician is actively repairing the circuit breaker affecting the DGtek's network equipment.
- monitoring Nov 14, 2025, 12:48 AM UTC
After electricin fix their circuit breaker now device is recovered and services back to normal. We will monitor this for some period.
- monitoring Nov 14, 2025, 02:04 AM UTC
Electrician is troubleshooting again causing some equipment goes down. We will update the status here.
- monitoring Nov 14, 2025, 03:32 AM UTC
Again switches back to normal, we are monitoring the status.
- monitoring Nov 14, 2025, 07:53 AM UTC
The issue is now fully resolved and stable for more than 5 hours. We have completed the monitoring period and confirmed service stability. We are now formally closing this incident. Thank you for your patience and support.
- resolved Nov 14, 2025, 07:55 AM UTC
The issue is now fully resolved and stable for more than 5 hours. We have completed the monitoring period and confirmed service stability. We are now formally closing this incident. Thank you for your patience and support.