Pineapple Net experienced a major incident on January 21, 2026, lasting 7h 56m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 21, 2026, 10:15 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Jan 21, 2026, 10:34 PM UTC
Field Technician has been dispatched to the site for further investigation.
- investigating Jan 21, 2026, 11:30 PM UTC
Field Technician has reached the site and further investigations are going on.
- investigating Jan 22, 2026, 03:14 AM UTC
The issue has been escalated to the DGtek Fiber crew for further investigation. Further updates will be provided as they become available
- resolved Jan 22, 2026, 06:11 AM UTC
The DGtek Fiber crew has fixed the damaged fiber and the services are back online.