Pineapple Net experienced a notice incident on January 31, 2026, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 31, 2026, 02:52 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Feb 01, 2026, 07:29 AM UTC
Field Technician will be visiting the site on Monday, 2nd February, to further investigate the issue and ensure it is addressed as quickly as possible.
- identified Feb 02, 2026, 12:35 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 02, 2026, 02:11 AM UTC
Our technician had replaced a faulty device which was causing the outage. Issue is resolved now and services should be working as usual.