Pineapple Net experienced a major incident on February 18, 2026, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 18, 2026, 11:30 AM UTC
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 8 Franklin Street 483 Swanston Street 2 Cobden Street We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- resolved Feb 18, 2026, 01:00 PM UTC
The devices went offline due to a power outage. Power has now been restored, and all devices are back online. Services are operating normally.