Pinata incident

Web App Uploads and Metrics Issue

Resolved after 20 minutes, affecting Web App, on September 3, 2023.

monitoring Sep 03, 2023, 10:30 PM UTC

We are continuing to monitor for any further issues.

Affected components

Web App

identified Sep 03, 2023, 10:10 PM UTC

We are currently investigating an issue with the web app that is preventing uploads from the web app because it thinks the user is over their limit. The API, Dedicated Gateways, and Public Gateway are currently working as expected right now. It is only the web app which has been affected.
monitoring Sep 03, 2023, 10:29 PM UTC

We have implemented a fix that is working, web app operations are back. We are monitoring.
monitoring Sep 03, 2023, 10:30 PM UTC

We are continuing to monitor for any further issues.
resolved Sep 03, 2023, 10:30 PM UTC

This incident has been resolved.

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