Database slowness
Affected: Your Pike13 Website
Timeline · 2 updates
- identified Aug 31, 2026, 03:36 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 31, 2026, 04:21 PM UTC
This incident is resolved.
Pike13 Outage History
Pike13 is up right nowPike13 had 18 outages in the last 2 years totaling 58h 6m of downtime — averaging 0.7 incidents per month.
There were 18 Pike13 outages since September 11, 2024 totaling 58h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
Credit Card Errors
Affected: Payment Processing
Timeline · 6 updates
- investigating Jul 06, 2026, 01:47 PM UTC
Credit card transactions for some providers are currently failing. We are investigating connection errors at the payment gateway.
- investigating Jul 06, 2026, 01:50 PM UTC
The NMI gateway has confirmed that they are having connectivity issues. You can follow along here: https://status.transactiongateway.com/
- identified Jul 06, 2026, 02:09 PM UTC
NMI is working on fixing their issue.
- identified Jul 06, 2026, 02:57 PM UTC
We have not seen any NMI gateway errors in the past 10 minutes. NMI has not confirmed that they fixed this issue yet, so we are still monitoring.
- monitoring Jul 06, 2026, 03:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 06, 2026, 03:17 PM UTC
NMI has fixed their connectivity issue. This is now resolved.
Celero Surcharging Gateway Connectivity Issues
Affected: Payment Processing
Timeline · 3 updates
- investigating May 30, 2026, 06:09 PM UTC
We have contacted Celero about connectivity issues that started 5:00am PDT today.
- monitoring May 30, 2026, 08:55 PM UTC
Connectivity errors have ceased as of 30 minutes ago, but we have not yet received confirmation from Celero that the the issue is fully resolved.
- resolved May 30, 2026, 09:46 PM UTC
This incident has been resolved.
Minor Outage
Timeline · 2 updates
- investigating May 28, 2026, 01:49 PM UTC
Something isn't working right now. We're checking into it and will update you with more information ASAP.
- resolved May 28, 2026, 01:59 PM UTC
We're back. Front Desk is up and running. Sorry for any trouble.
Outage
Affected: Your Pike13 Website
Timeline · 2 updates
- investigating May 28, 2026, 01:47 PM UTC
We are currently investigating this issue.
- resolved May 28, 2026, 01:58 PM UTC
The issue has been resolved.
Pike13 Outage
Affected: Your Pike13 WebsiteAPI
Timeline · 3 updates
- investigating Apr 19, 2026, 02:15 PM UTC
We are currently investigating this issue.
- investigating Apr 19, 2026, 02:31 PM UTC
We are continuing to investigate this issue.
- resolved Apr 19, 2026, 02:44 PM UTC
The incident has been resolved. Systems are back to normal. We are investigating root cause and prevention steps.
SmartWaiver issues
Affected: 3rd Party Integration
Timeline · 4 updates
- investigating Mar 18, 2026, 12:23 AM UTC
Our partner SmartWaiver is having technical issues. Waivers in Pike13, which all use the SmartWaiver service, are not working. We have opened a support ticket with them.
- investigating Mar 18, 2026, 12:29 AM UTC
SmartWavier status can be viewed at https://status.smartwaiver.com/.
- investigating Mar 18, 2026, 02:13 AM UTC
SmartWaiver says they have identified the problem and are working to resolve it. No estimated time to resolution yet.
- resolved Mar 18, 2026, 02:41 AM UTC
There have been no waiver errors in the past 20 minutes. SmartWaiver says they have fixed the issue.
Database outage
Affected: Your Pike13 WebsitePayment ProcessingAPIClient App
Timeline · 5 updates
- investigating Mar 09, 2026, 03:25 PM UTC
We are currently investigating this issue.
- monitoring Mar 09, 2026, 04:15 PM UTC
The database outage is over. Historical activities records will not display currently. We are starting the process of back filling those records into the rebuilt table.
- monitoring Mar 09, 2026, 06:17 PM UTC
Backfill of historical activities is progressing starting with most recent history to oldest. It will take several hours.
- monitoring Mar 09, 2026, 07:50 PM UTC
Activities data has been restored from present back to November 1, 2025. The restore is continuing and is processing approximately 1 million records per minute going backwards in historical order. All records going all the way back to the year 2012 will be restored by tomorrow.
- resolved Mar 09, 2026, 07:50 PM UTC
This incident has been resolved.
Background Processes Stalled
Timeline · 1 update
- resolved Dec 20, 2025, 06:22 PM UTC
Background processes exhausted system memory. We restarted services and background jobs caught up by 9:15am PST. We have added more redundancy to prevent future occurrences. We have also improved system monitoring for this event so that we will have faster resolution in the future.
Slowness across platform
Affected: Your Pike13 WebsiteAPI
Timeline · 3 updates
- investigating Dec 17, 2025, 05:06 PM UTC
Our engineers are investigating slow performance and page load times across the platform.
- monitoring Dec 17, 2025, 05:20 PM UTC
Performance has returned to normal, but we are continuing to monitor and investigate.
- resolved Dec 17, 2025, 05:56 PM UTC
This incident has been resolved. The primary impact was to search (searching for clients, searching for staff member, etc.).
Major Outage
Affected: Your Pike13 WebsiteAPIReporting
Timeline · 3 updates
- investigating Aug 02, 2025, 12:48 AM UTC
Something isn't working right now. We're checking into it and will update you with more information ASAP.
- investigating Aug 02, 2025, 12:59 AM UTC
We are continuing to investigate this issue.
- resolved Aug 02, 2025, 01:09 AM UTC
Systems have returned to normal status.
Reporting delays
Affected: Reporting
Timeline · 12 updates
SmartWaiver outage
Affected: Your Pike13 Website
Timeline · 2 updates
- investigating Jun 12, 2025, 01:16 PM UTC
External partner SmartWaiver is having issues. This is preventing Pike13 users from signing waivers. https://status.smartwaiver.com/
- resolved Jun 12, 2025, 02:25 PM UTC
SmartWaiver restored their service about 25 minutes ago.
Application slowness and timeouts
Timeline · 1 update
- resolved Feb 05, 2025, 10:17 PM UTC
Server pool failed to scale up with increasing load. Fixed.
Brief outage caused by increased database load
Timeline · 1 update
- resolved Nov 22, 2024, 12:39 AM UTC
Between 4:19pm and 4:22pm US Pacific Time, there was an intense spike in load on the database that cause Pike13 applications to stop responding.
Application Slowness
Affected: Your Pike13 WebsiteAPI
Timeline · 5 updates
- investigating Oct 14, 2024, 10:32 PM UTC
Pike13 had been intermittently slow throughout the day. We are investigating.
- investigating Oct 14, 2024, 11:19 PM UTC
We are going to replace the hardware for the database in 10 minutes from now. There will be a 5-minute outage.
- investigating Oct 14, 2024, 11:28 PM UTC
Slightly delayed while complete a full database backup first. Estimated time of outage now 11:00pm EDT.
- investigating Oct 15, 2024, 03:08 AM UTC
The hardware replacement is in progress.
- resolved Oct 15, 2024, 03:25 AM UTC
Maintenance complete. Systems operating normally now. We will be monitoring for recurrence of the intermittent slowness.
Database connection waits
Affected: Your Pike13 Website
Timeline · 2 updates
- investigating Oct 14, 2024, 03:37 PM UTC
We are currently investigating this issue.
- resolved Oct 14, 2024, 03:47 PM UTC
Database restart. All system operational. Continuing to monitor performance.
Reporting API Server Hiccup (no impact)
Affected: APIReporting
Timeline · 3 updates
- investigating Sep 11, 2024, 06:48 PM UTC
Something isn't working right now. We're checking into it and will update you with more information ASAP.
- investigating Sep 11, 2024, 06:51 PM UTC
There does not appear to be any operational impact, but we are checking to be certain.
- resolved Sep 11, 2024, 07:02 PM UTC
One of the servers in the Reporting API cluster had connectivity issues and was removed from rotation. The other servers in the cluster were able to handle all of the traffic, which is the purpose of having the redundancy. Everything working normally.