Pike13 incident

Celero Surcharging Gateway Connectivity Issues

Minor Resolved View vendor source →

Pike13 experienced a minor incident on May 30, 2026 affecting Payment Processing, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2026, 06:09 PM UTC
Resolved
May 30, 2026, 09:46 PM UTC
Duration
3h 37m
Detected by Pingoru
May 30, 2026, 06:09 PM UTC

Affected components

Payment Processing

Update timeline

  1. investigating May 30, 2026, 06:09 PM UTC

    We have contacted Celero about connectivity issues that started 5:00am PDT today.

  2. monitoring May 30, 2026, 08:55 PM UTC

    Connectivity errors have ceased as of 30 minutes ago, but we have not yet received confirmation from Celero that the the issue is fully resolved.

  3. resolved May 30, 2026, 09:46 PM UTC

    This incident has been resolved.