Pike13 experienced a major incident on July 6, 2026 affecting Payment Processing, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Processing
Update timeline
- investigating Jul 06, 2026, 01:47 PM UTC
Credit card transactions for some providers are currently failing. We are investigating connection errors at the payment gateway.
- investigating Jul 06, 2026, 01:50 PM UTC
The NMI gateway has confirmed that they are having connectivity issues. You can follow along here: https://status.transactiongateway.com/
- identified Jul 06, 2026, 02:09 PM UTC
NMI is working on fixing their issue.
- identified Jul 06, 2026, 02:57 PM UTC
We have not seen any NMI gateway errors in the past 10 minutes. NMI has not confirmed that they fixed this issue yet, so we are still monitoring.
- monitoring Jul 06, 2026, 03:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 06, 2026, 03:17 PM UTC
NMI has fixed their connectivity issue. This is now resolved.