Pike13 incident

SmartWaiver issues

Major Resolved View vendor source →
Started
Mar 18, 2026, 12:23 AM UTC
Resolved
Mar 18, 2026, 02:41 AM UTC
Duration
2h 17m
Detected by Pingoru
Mar 18, 2026, 12:23 AM UTC

Affected components

3rd Party Integration

Update timeline

  1. investigating Mar 18, 2026, 12:23 AM UTC

    Our partner SmartWaiver is having technical issues. Waivers in Pike13, which all use the SmartWaiver service, are not working. We have opened a support ticket with them.

  2. investigating Mar 18, 2026, 12:29 AM UTC

    SmartWavier status can be viewed at https://status.smartwaiver.com/.

  3. investigating Mar 18, 2026, 02:13 AM UTC

    SmartWaiver says they have identified the problem and are working to resolve it. No estimated time to resolution yet.

  4. resolved Mar 18, 2026, 02:41 AM UTC

    There have been no waiver errors in the past 20 minutes. SmartWaiver says they have fixed the issue.

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