Pike13 incident

Database outage

Critical Resolved View vendor source →
Started
Mar 09, 2026, 03:25 PM UTC
Resolved
Mar 09, 2026, 07:50 PM UTC
Duration
4h 25m
Detected by Pingoru
Mar 09, 2026, 03:25 PM UTC

Affected components

Your Pike13 WebsitePayment ProcessingAPIClient App

Update timeline

  1. investigating Mar 09, 2026, 03:25 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 09, 2026, 04:15 PM UTC

    The database outage is over. Historical activities records will not display currently. We are starting the process of back filling those records into the rebuilt table.

  3. monitoring Mar 09, 2026, 06:17 PM UTC

    Backfill of historical activities is progressing starting with most recent history to oldest. It will take several hours.

  4. monitoring Mar 09, 2026, 07:50 PM UTC

    Activities data has been restored from present back to November 1, 2025. The restore is continuing and is processing approximately 1 million records per minute going backwards in historical order. All records going all the way back to the year 2012 will be restored by tomorrow.

  5. resolved Mar 09, 2026, 07:50 PM UTC

    This incident has been resolved.

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