Pike13 Outage History
Pike13 is up right nowPingoru has recorded 51 incidents for Pike13: 11 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 3 | 4 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 1 of 511 (0%) |
Incidents, newest first
Major October 19, 2026 SmartWaiver outage 49m Your Pike13 Website
Started Oct 19, 2026, 08:18 PM UTC· resolved Oct 19, 2026, 09:08 PM UTC
- investigating Oct 19, 2026, 08:18 PM UTC
SmartWaiver is experiencing a service outage. They are the partner that powers waivers within Pike13. All waiver functionality is currently broken.
- monitoring Oct 19, 2026, 08:59 PM UTC
The errors are subsiding. We are monitoring.
- resolved Oct 19, 2026, 09:08 PM UTC
This incident has been resolved.
Notice August 31, 2026 Database slowness 45m Your Pike13 Website
Started Aug 31, 2026, 03:36 PM UTC· resolved Aug 31, 2026, 04:21 PM UTC
- identified Aug 31, 2026, 03:36 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 31, 2026, 04:21 PM UTC
This incident is resolved.
Major July 6, 2026 Credit Card Errors 1h 29m Payment Processing
Started Jul 06, 2026, 01:47 PM UTC· resolved Jul 06, 2026, 03:17 PM UTC
- investigating Jul 06, 2026, 01:47 PM UTC
Credit card transactions for some providers are currently failing. We are investigating connection errors at the payment gateway.
- investigating Jul 06, 2026, 01:50 PM UTC
The NMI gateway has confirmed that they are having connectivity issues. You can follow along here: https://status.transactiongateway.com/
- identified Jul 06, 2026, 02:09 PM UTC
NMI is working on fixing their issue.
- identified Jul 06, 2026, 02:57 PM UTC
We have not seen any NMI gateway errors in the past 10 minutes. NMI has not confirmed that they fixed this issue yet, so we are still monitoring.
- monitoring Jul 06, 2026, 03:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 06, 2026, 03:17 PM UTC
NMI has fixed their connectivity issue. This is now resolved.
Minor May 30, 2026 Celero Surcharging Gateway Connectivity Issues 3h 37m Payment Processing
Started May 30, 2026, 06:09 PM UTC· resolved May 30, 2026, 09:46 PM UTC
- investigating May 30, 2026, 06:09 PM UTC
We have contacted Celero about connectivity issues that started 5:00am PDT today.
- monitoring May 30, 2026, 08:55 PM UTC
Connectivity errors have ceased as of 30 minutes ago, but we have not yet received confirmation from Celero that the the issue is fully resolved.
- resolved May 30, 2026, 09:46 PM UTC
This incident has been resolved.
Notice May 28, 2026 Minor Outage 10m
Started May 28, 2026, 01:49 PM UTC· resolved May 28, 2026, 01:59 PM UTC
- investigating May 28, 2026, 01:49 PM UTC
Something isn't working right now. We're checking into it and will update you with more information ASAP.
- resolved May 28, 2026, 01:59 PM UTC
We're back. Front Desk is up and running. Sorry for any trouble.
Minor May 28, 2026 Outage 10m Your Pike13 Website
Started May 28, 2026, 01:47 PM UTC· resolved May 28, 2026, 01:58 PM UTC
- investigating May 28, 2026, 01:47 PM UTC
We are currently investigating this issue.
- resolved May 28, 2026, 01:58 PM UTC
The issue has been resolved.
Critical April 19, 2026 Pike13 Outage 29m Your Pike13 Website, API
Started Apr 19, 2026, 02:15 PM UTC· resolved Apr 19, 2026, 02:44 PM UTC
- investigating Apr 19, 2026, 02:15 PM UTC
We are currently investigating this issue.
- investigating Apr 19, 2026, 02:31 PM UTC
We are continuing to investigate this issue.
- resolved Apr 19, 2026, 02:44 PM UTC
The incident has been resolved. Systems are back to normal. We are investigating root cause and prevention steps.
Major March 18, 2026 SmartWaiver issues 2h 17m 3rd Party Integration
Started Mar 18, 2026, 12:23 AM UTC· resolved Mar 18, 2026, 02:41 AM UTC
- investigating Mar 18, 2026, 12:23 AM UTC
Our partner SmartWaiver is having technical issues. Waivers in Pike13, which all use the SmartWaiver service, are not working. We have opened a support ticket with them.
- investigating Mar 18, 2026, 12:29 AM UTC
SmartWavier status can be viewed at https://status.smartwaiver.com/.
- investigating Mar 18, 2026, 02:13 AM UTC
SmartWaiver says they have identified the problem and are working to resolve it. No estimated time to resolution yet.
- resolved Mar 18, 2026, 02:41 AM UTC
There have been no waiver errors in the past 20 minutes. SmartWaiver says they have fixed the issue.
Critical March 9, 2026 Database outage 4h 25m Your Pike13 Website, Payment Processing, API, Client App
Started Mar 09, 2026, 03:25 PM UTC· resolved Mar 09, 2026, 07:50 PM UTC
- investigating Mar 09, 2026, 03:25 PM UTC
We are currently investigating this issue.
- monitoring Mar 09, 2026, 04:15 PM UTC
The database outage is over. Historical activities records will not display currently. We are starting the process of back filling those records into the rebuilt table.
- monitoring Mar 09, 2026, 06:17 PM UTC
Backfill of historical activities is progressing starting with most recent history to oldest. It will take several hours.
- monitoring Mar 09, 2026, 07:50 PM UTC
Activities data has been restored from present back to November 1, 2025. The restore is continuing and is processing approximately 1 million records per minute going backwards in historical order. All records going all the way back to the year 2012 will be restored by tomorrow.
- resolved Mar 09, 2026, 07:50 PM UTC
This incident has been resolved.
Notice December 20, 2025 Background Processes Stalled –
Started Dec 20, 2025, 03:00 PM UTC· resolved Dec 20, 2025, 03:00 PM UTC
- resolved Dec 20, 2025, 06:22 PM UTC
Background processes exhausted system memory. We restarted services and background jobs caught up by 9:15am PST. We have added more redundancy to prevent future occurrences. We have also improved system monitoring for this event so that we will have faster resolution in the future.
Minor December 17, 2025 Slowness across platform 50m Your Pike13 Website, API
Started Dec 17, 2025, 05:06 PM UTC· resolved Dec 17, 2025, 05:56 PM UTC
- investigating Dec 17, 2025, 05:06 PM UTC
Our engineers are investigating slow performance and page load times across the platform.
- monitoring Dec 17, 2025, 05:20 PM UTC
Performance has returned to normal, but we are continuing to monitor and investigate.
- resolved Dec 17, 2025, 05:56 PM UTC
This incident has been resolved. The primary impact was to search (searching for clients, searching for staff member, etc.).
Critical August 2, 2025 Major Outage 20m Your Pike13 Website, API, Reporting
Started Aug 02, 2025, 12:48 AM UTC· resolved Aug 02, 2025, 01:09 AM UTC
- investigating Aug 02, 2025, 12:48 AM UTC
Something isn't working right now. We're checking into it and will update you with more information ASAP.
- investigating Aug 02, 2025, 12:59 AM UTC
We are continuing to investigate this issue.
- resolved Aug 02, 2025, 01:09 AM UTC
Systems have returned to normal status.
Minor July 9, 2025 Reporting delays 1d 13h Reporting
Started Jul 09, 2025, 02:02 PM UTC· resolved Jul 11, 2025, 04:01 AM UTC
- investigating Jul 09, 2025, 02:02 PM UTC
We are currently investigating an issue with reporting data not being updated.
- investigating Jul 09, 2025, 03:40 PM UTC
The issue has been resolved. Replication is catching up. Stay tuned here for updates on latency reduction until fully caught up.
- investigating Jul 09, 2025, 03:49 PM UTC
Reporting latency is currently approximately 24 hours behind.
- investigating Jul 09, 2025, 04:32 PM UTC
Data latency in reporting continues to slowly decrease. We are constantly monitoring the situation and will update this page at least once every four hours with the current latency until reporting data reaches expected parameters. We expect full resolution by end of day today.
- monitoring Jul 09, 2025, 06:26 PM UTC
Latency continues to decrease slowly as the system processes all of the data from yesterday. It will decrease more rapidly once all of the data from peak activity hours yesterday has been processed. We still expect reporting to be fully caught up to normal latency by the end of the day today.
- monitoring Jul 09, 2025, 08:13 PM UTC
Reporting data is now loaded up to 4:30pm EDT yesterday (July 8). It still needs to process the remainder of July 8, and of course catch up on July 9.
- monitoring Jul 09, 2025, 11:54 PM UTC
Reporting data is now loaded up to 6:20pm EDT yesterday (July 8). Slow going as it churns through peak-time data.
- monitoring Jul 10, 2025, 03:53 AM UTC
Latency is dropping more rapidly. The system has now moved on to processing data from today (July 9).
- monitoring Jul 10, 2025, 01:08 PM UTC
Reporting data is now loaded up to July 9 6:15pm EDT. Still a ways to go.
- monitoring Jul 10, 2025, 06:21 PM UTC
Reporting data is now loaded up through end of day July 9 EDT.
- monitoring Jul 10, 2025, 10:00 PM UTC
Reporting data is now loaded up through today (July 10) 1:15pm EDT. Nearly caught up now.
- resolved Jul 11, 2025, 04:01 AM UTC
Reporting data latency has returned to normal.
Notice February 5, 2025 Application slowness and timeouts –
Started Feb 05, 2025, 10:00 PM UTC· resolved Feb 05, 2025, 10:00 PM UTC
- resolved Feb 05, 2025, 10:17 PM UTC
Server pool failed to scale up with increasing load. Fixed.
Notice November 22, 2024 Brief outage caused by increased database load –
Started Nov 22, 2024, 12:00 AM UTC· resolved Nov 22, 2024, 12:00 AM UTC
- resolved Nov 22, 2024, 12:39 AM UTC
Between 4:19pm and 4:22pm US Pacific Time, there was an intense spike in load on the database that cause Pike13 applications to stop responding.