Pike13 Outage History

Pike13 is up right now

Pike13 had 21 outages in the last 2 years totaling 67h 50m of downtime — averaging 0.9 incidents per month.

There were 21 Pike13 outages since July 16, 2024 totaling 67h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pike13.com

Major July 6, 2026

Credit Card Errors

Detected by Pingoru
Jul 06, 2026, 01:47 PM UTC
Resolved
Jul 06, 2026, 03:17 PM UTC
Duration
1h 29m
Affected: Payment Processing
Timeline · 6 updates
  1. investigating Jul 06, 2026, 01:47 PM UTC

    Credit card transactions for some providers are currently failing. We are investigating connection errors at the payment gateway.

  2. investigating Jul 06, 2026, 01:50 PM UTC

    The NMI gateway has confirmed that they are having connectivity issues. You can follow along here: https://status.transactiongateway.com/

  3. identified Jul 06, 2026, 02:09 PM UTC

    NMI is working on fixing their issue.

  4. identified Jul 06, 2026, 02:57 PM UTC

    We have not seen any NMI gateway errors in the past 10 minutes. NMI has not confirmed that they fixed this issue yet, so we are still monitoring.

  5. monitoring Jul 06, 2026, 03:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 06, 2026, 03:17 PM UTC

    NMI has fixed their connectivity issue. This is now resolved.

Read the full incident report →

Minor May 30, 2026

Celero Surcharging Gateway Connectivity Issues

Detected by Pingoru
May 30, 2026, 06:09 PM UTC
Resolved
May 30, 2026, 09:46 PM UTC
Duration
3h 37m
Affected: Payment Processing
Timeline · 3 updates
  1. investigating May 30, 2026, 06:09 PM UTC

    We have contacted Celero about connectivity issues that started 5:00am PDT today.

  2. monitoring May 30, 2026, 08:55 PM UTC

    Connectivity errors have ceased as of 30 minutes ago, but we have not yet received confirmation from Celero that the the issue is fully resolved.

  3. resolved May 30, 2026, 09:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 28, 2026

Minor Outage

Detected by Pingoru
May 28, 2026, 01:49 PM UTC
Resolved
May 28, 2026, 01:59 PM UTC
Duration
10m
Timeline · 2 updates
  1. investigating May 28, 2026, 01:49 PM UTC

    Something isn't working right now. We're checking into it and will update you with more information ASAP.

  2. resolved May 28, 2026, 01:59 PM UTC

    We're back. Front Desk is up and running. Sorry for any trouble.

Read the full incident report →

Minor May 28, 2026

Outage

Detected by Pingoru
May 28, 2026, 01:47 PM UTC
Resolved
May 28, 2026, 01:58 PM UTC
Duration
10m
Affected: Your Pike13 Website
Timeline · 2 updates
  1. investigating May 28, 2026, 01:47 PM UTC

    We are currently investigating this issue.

  2. resolved May 28, 2026, 01:58 PM UTC

    The issue has been resolved.

Read the full incident report →

Critical April 19, 2026

Pike13 Outage

Detected by Pingoru
Apr 19, 2026, 02:15 PM UTC
Resolved
Apr 19, 2026, 02:44 PM UTC
Duration
29m
Affected: Your Pike13 WebsiteAPI
Timeline · 3 updates
  1. investigating Apr 19, 2026, 02:15 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 19, 2026, 02:31 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 19, 2026, 02:44 PM UTC

    The incident has been resolved. Systems are back to normal. We are investigating root cause and prevention steps.

Read the full incident report →

Major March 18, 2026

SmartWaiver issues

Detected by Pingoru
Mar 18, 2026, 12:23 AM UTC
Resolved
Mar 18, 2026, 02:41 AM UTC
Duration
2h 17m
Affected: 3rd Party Integration
Timeline · 4 updates
  1. investigating Mar 18, 2026, 12:23 AM UTC

    Our partner SmartWaiver is having technical issues. Waivers in Pike13, which all use the SmartWaiver service, are not working. We have opened a support ticket with them.

  2. investigating Mar 18, 2026, 12:29 AM UTC

    SmartWavier status can be viewed at https://status.smartwaiver.com/.

  3. investigating Mar 18, 2026, 02:13 AM UTC

    SmartWaiver says they have identified the problem and are working to resolve it. No estimated time to resolution yet.

  4. resolved Mar 18, 2026, 02:41 AM UTC

    There have been no waiver errors in the past 20 minutes. SmartWaiver says they have fixed the issue.

Read the full incident report →

Critical March 9, 2026

Database outage

Detected by Pingoru
Mar 09, 2026, 03:25 PM UTC
Resolved
Mar 09, 2026, 07:50 PM UTC
Duration
4h 25m
Affected: Your Pike13 WebsitePayment ProcessingAPIClient App
Timeline · 5 updates
  1. investigating Mar 09, 2026, 03:25 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 09, 2026, 04:15 PM UTC

    The database outage is over. Historical activities records will not display currently. We are starting the process of back filling those records into the rebuilt table.

  3. monitoring Mar 09, 2026, 06:17 PM UTC

    Backfill of historical activities is progressing starting with most recent history to oldest. It will take several hours.

  4. monitoring Mar 09, 2026, 07:50 PM UTC

    Activities data has been restored from present back to November 1, 2025. The restore is continuing and is processing approximately 1 million records per minute going backwards in historical order. All records going all the way back to the year 2012 will be restored by tomorrow.

  5. resolved Mar 09, 2026, 07:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 20, 2025

Background Processes Stalled

Detected by Pingoru
Dec 20, 2025, 06:22 PM UTC
Resolved
Dec 20, 2025, 03:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 20, 2025, 06:22 PM UTC

    Background processes exhausted system memory. We restarted services and background jobs caught up by 9:15am PST. We have added more redundancy to prevent future occurrences. We have also improved system monitoring for this event so that we will have faster resolution in the future.

Read the full incident report →

Minor December 17, 2025

Slowness across platform

Detected by Pingoru
Dec 17, 2025, 05:06 PM UTC
Resolved
Dec 17, 2025, 05:56 PM UTC
Duration
50m
Affected: Your Pike13 WebsiteAPI
Timeline · 3 updates
  1. investigating Dec 17, 2025, 05:06 PM UTC

    Our engineers are investigating slow performance and page load times across the platform.

  2. monitoring Dec 17, 2025, 05:20 PM UTC

    Performance has returned to normal, but we are continuing to monitor and investigate.

  3. resolved Dec 17, 2025, 05:56 PM UTC

    This incident has been resolved. The primary impact was to search (searching for clients, searching for staff member, etc.).

Read the full incident report →

Critical August 2, 2025

Major Outage

Detected by Pingoru
Aug 02, 2025, 12:48 AM UTC
Resolved
Aug 02, 2025, 01:09 AM UTC
Duration
20m
Affected: Your Pike13 WebsiteAPIReporting
Timeline · 3 updates
  1. investigating Aug 02, 2025, 12:48 AM UTC

    Something isn't working right now. We're checking into it and will update you with more information ASAP.

  2. investigating Aug 02, 2025, 12:59 AM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 02, 2025, 01:09 AM UTC

    Systems have returned to normal status.

Read the full incident report →

Notice June 12, 2025

SmartWaiver outage

Detected by Pingoru
Jun 12, 2025, 01:16 PM UTC
Resolved
Jun 12, 2025, 02:25 PM UTC
Duration
1h 8m
Affected: Your Pike13 Website
Timeline · 2 updates
  1. investigating Jun 12, 2025, 01:16 PM UTC

    External partner SmartWaiver is having issues. This is preventing Pike13 users from signing waivers. https://status.smartwaiver.com/

  2. resolved Jun 12, 2025, 02:25 PM UTC

    SmartWaiver restored their service about 25 minutes ago.

Read the full incident report →

Notice November 22, 2024

Brief outage caused by increased database load

Detected by Pingoru
Nov 22, 2024, 12:39 AM UTC
Resolved
Nov 22, 2024, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 22, 2024, 12:39 AM UTC

    Between 4:19pm and 4:22pm US Pacific Time, there was an intense spike in load on the database that cause Pike13 applications to stop responding.

Read the full incident report →

Minor October 14, 2024

Application Slowness

Detected by Pingoru
Oct 14, 2024, 11:28 PM UTC
Resolved
Oct 15, 2024, 03:25 AM UTC
Duration
3h 57m
Affected: Your Pike13 WebsiteAPI
Timeline · 5 updates
  1. investigating Oct 14, 2024, 10:32 PM UTC

    Pike13 had been intermittently slow throughout the day. We are investigating.

  2. investigating Oct 14, 2024, 11:19 PM UTC

    We are going to replace the hardware for the database in 10 minutes from now. There will be a 5-minute outage.

  3. investigating Oct 14, 2024, 11:28 PM UTC

    Slightly delayed while complete a full database backup first. Estimated time of outage now 11:00pm EDT.

  4. investigating Oct 15, 2024, 03:08 AM UTC

    The hardware replacement is in progress.

  5. resolved Oct 15, 2024, 03:25 AM UTC

    Maintenance complete. Systems operating normally now. We will be monitoring for recurrence of the intermittent slowness.

Read the full incident report →

Critical October 14, 2024

Database connection waits

Detected by Pingoru
Oct 14, 2024, 03:37 PM UTC
Resolved
Oct 14, 2024, 03:47 PM UTC
Duration
10m
Affected: Your Pike13 Website
Timeline · 2 updates
  1. investigating Oct 14, 2024, 03:37 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 14, 2024, 03:47 PM UTC

    Database restart. All system operational. Continuing to monitor performance.

Read the full incident report →

Notice September 11, 2024

Reporting API Server Hiccup (no impact)

Detected by Pingoru
Sep 11, 2024, 06:48 PM UTC
Resolved
Sep 11, 2024, 07:02 PM UTC
Duration
13m
Affected: APIReporting
Timeline · 3 updates
  1. investigating Sep 11, 2024, 06:48 PM UTC

    Something isn't working right now. We're checking into it and will update you with more information ASAP.

  2. investigating Sep 11, 2024, 06:51 PM UTC

    There does not appear to be any operational impact, but we are checking to be certain.

  3. resolved Sep 11, 2024, 07:02 PM UTC

    One of the servers in the Reporting API cluster had connectivity issues and was removed from rotation. The other servers in the cluster were able to handle all of the traffic, which is the purpose of having the redundancy. Everything working normally.

Read the full incident report →

Major August 19, 2024

500 Errors on Today page for some sites (only affecting Pike13 Support staff)

Detected by Pingoru
Aug 19, 2024, 03:11 PM UTC
Resolved
Aug 19, 2024, 03:39 PM UTC
Duration
28m
Affected: Your Pike13 Website
Timeline · 5 updates
  1. investigating Aug 19, 2024, 03:11 PM UTC

    We are currently investigating this issue.

  2. identified Aug 19, 2024, 03:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 19, 2024, 03:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 19, 2024, 03:39 PM UTC

    This incident has been resolved.

  5. postmortem Aug 19, 2024, 06:24 PM UTC

    After further analysis, it has been determined that this issue only affected Pike13 Support staff. No customers or clients were impacted.

Read the full incident report →

Critical July 31, 2024

Major Outage - Database Crash

Detected by Pingoru
Jul 31, 2024, 12:07 PM UTC
Resolved
Jul 31, 2024, 12:33 PM UTC
Duration
26m
Affected: Your Pike13 WebsiteAPIReporting
Timeline · 4 updates
  1. investigating Jul 31, 2024, 12:07 PM UTC

    Something isn't working right now. We're checking into it and will update you with more information ASAP.

  2. investigating Jul 31, 2024, 12:19 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 31, 2024, 12:27 PM UTC

    Systems are back up. Still investigating cause and stability.

  4. resolved Jul 31, 2024, 12:33 PM UTC

    We're back. Pike13 is up and running. Sorry for any trouble.

Read the full incident report →

Major July 18, 2024

Some pages failing with 500 Error

Detected by Pingoru
Jul 18, 2024, 04:38 PM UTC
Resolved
Jul 18, 2024, 05:08 PM UTC
Duration
30m
Affected: Your Pike13 Website
Timeline · 2 updates
  1. identified Jul 18, 2024, 04:38 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jul 18, 2024, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2024

Reporting Data Latency

Detected by Pingoru
Jul 16, 2024, 06:54 AM UTC
Resolved
Jul 16, 2024, 03:58 PM UTC
Duration
9h 3m
Affected: Reporting
Timeline · 4 updates
  1. investigating Jul 16, 2024, 06:54 AM UTC

    Data processing into Reporting is very delayed. We are working on the problem.

  2. investigating Jul 16, 2024, 01:47 PM UTC

    We are continuing to work on this issue.

  3. monitoring Jul 16, 2024, 02:26 PM UTC

    The issue has been resolved. They system is catching up. Next update will be when latency is back to normal.

  4. resolved Jul 16, 2024, 03:58 PM UTC

    The Reporting system is now fully caught up and operating normally.

Read the full incident report →