Pike13 had 15 outages in the last 2 years totaling 53h 26m of downtime — averaging 0.6 incidents per month.
There were 15 Pike13 outages since November 22, 2024 totaling 53h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.
SmartWaiver is experiencing a service outage. They are the partner that powers waivers within Pike13. All waiver functionality is currently broken.
The errors are subsiding. We are monitoring.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident is resolved.
Credit card transactions for some providers are currently failing. We are investigating connection errors at the payment gateway.
The NMI gateway has confirmed that they are having connectivity issues. You can follow along here: https://status.transactiongateway.com/
NMI is working on fixing their issue.
We have not seen any NMI gateway errors in the past 10 minutes. NMI has not confirmed that they fixed this issue yet, so we are still monitoring.
A fix has been implemented and we are monitoring the results.
NMI has fixed their connectivity issue. This is now resolved.
We have contacted Celero about connectivity issues that started 5:00am PDT today.
Connectivity errors have ceased as of 30 minutes ago, but we have not yet received confirmation from Celero that the the issue is fully resolved.
This incident has been resolved.
Something isn't working right now. We're checking into it and will update you with more information ASAP.
We're back. Front Desk is up and running. Sorry for any trouble.
We are currently investigating this issue.
The issue has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The incident has been resolved. Systems are back to normal. We are investigating root cause and prevention steps.
Our partner SmartWaiver is having technical issues. Waivers in Pike13, which all use the SmartWaiver service, are not working. We have opened a support ticket with them.
SmartWavier status can be viewed at https://status.smartwaiver.com/.
SmartWaiver says they have identified the problem and are working to resolve it. No estimated time to resolution yet.
There have been no waiver errors in the past 20 minutes. SmartWaiver says they have fixed the issue.
We are currently investigating this issue.
The database outage is over. Historical activities records will not display currently. We are starting the process of back filling those records into the rebuilt table.
Backfill of historical activities is progressing starting with most recent history to oldest. It will take several hours.
Activities data has been restored from present back to November 1, 2025. The restore is continuing and is processing approximately 1 million records per minute going backwards in historical order. All records going all the way back to the year 2012 will be restored by tomorrow.
This incident has been resolved.
Background processes exhausted system memory. We restarted services and background jobs caught up by 9:15am PST. We have added more redundancy to prevent future occurrences. We have also improved system monitoring for this event so that we will have faster resolution in the future.
Our engineers are investigating slow performance and page load times across the platform.
Performance has returned to normal, but we are continuing to monitor and investigate.
This incident has been resolved. The primary impact was to search (searching for clients, searching for staff member, etc.).
Something isn't working right now. We're checking into it and will update you with more information ASAP.
We are continuing to investigate this issue.
Systems have returned to normal status.
Server pool failed to scale up with increasing load. Fixed.
Between 4:19pm and 4:22pm US Pacific Time, there was an intense spike in load on the database that cause Pike13 applications to stop responding.