Phrase incident
Disruption of Gengo Translation Orders - API Timeouts Affecting Order Submission (Strings EU and US DC)
Resolved after 1 day 20 hours, affecting Ordering and Ordering, on August 31, 2026.
Gengo has resolved the underlying issue on their end. Price calculations and translation order submissions to Gengo is now working.
Affected components
Update timeline
- investigating Aug 31, 2026, 03:06 PM UTC
We are currently experiencing intermittent errors when communicating with Gengo, one of our third-party translation vendors. This is causing timeouts and 502 errors on price calculation and order submission for translation orders routed through Gengo, affecting both EU and US data centers. Gengo has confirmed the issue on their end and is investigating.
- resolved Sep 02, 2026, 11:46 AM UTC
Gengo has resolved the underlying issue on their end. Price calculations and translation order submissions to Gengo is now working.
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