Phrase incident

Disruption of Gengo Translation Orders - API Timeouts Affecting Order Submission (Strings EU and US DC)

Major Resolved View vendor source →

Phrase experienced a major incident on August 31, 2026 affecting Ordering and Ordering, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 03:06 PM UTC
Resolved
Sep 02, 2026, 11:46 AM UTC
Duration
1d 20h
Detected by Pingoru
Aug 31, 2026, 03:06 PM UTC

Affected components

OrderingOrdering

Update timeline

  1. investigating Aug 31, 2026, 03:06 PM UTC

    We are currently experiencing intermittent errors when communicating with Gengo, one of our third-party translation vendors. This is causing timeouts and 502 errors on price calculation and order submission for translation orders routed through Gengo, affecting both EU and US data centers. Gengo has confirmed the issue on their end and is investigating.

  2. resolved Sep 02, 2026, 11:46 AM UTC

    Gengo has resolved the underlying issue on their end. Price calculations and translation order submissions to Gengo is now working.