Resolved after 18 hours 15 minutes, affecting PhotoDay Studio Web, on May 26, 2020.
The processing delay issue has been resolved. PhotoDay's filesystem uses Amazon's EFS and was set to "burstable" mode which throttles performance. This has been updated and performance is back to normal.
Affected components
Update timeline
- investigating May 26, 2020, 09:21 PM UTC
Our image processing infrastructure is running behind which is delaying images from appearing after it's been uploaded. Those images will appear once the processing queue is caught up. There is no need to re-upload. Our engineers are looking into optimizing this task to prevent further delays.
- resolved May 27, 2020, 03:36 PM UTC
The processing delay issue has been resolved. PhotoDay's filesystem uses Amazon's EFS and was set to "burstable" mode which throttles performance. This has been updated and performance is back to normal.
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