Phone.com Outage History

We are currently investigating reports that some users are unable to receive calls via My.Phone.com and the Phone.com mobile app. Our team is actively working to identify the root cause and restore full service as quickly as possible. We will provide updates as more information becomes available.

This issue is impacting voicemail and fax notifications as well as call recordings. Our team is working urgently on a fix — updates to follow.

Our engineering team is currently investigating an issue impacting device provisioning. We will provide updates as more information and an ETA for the resolution are available.

We are continuing to investigate this issue.

We are currently investigating an issue where some users may be unable to access the Control Panel for advanced administrative settings. Dialtone and other voice services remain fully operational. Our team is actively working to resolve the issue and will share updates as they become available.

We are aware of an issue impacting Control Panel access for account changes and are still actively investigating. All calling, texting, and notification services are operating normally. Updates will be shared as we work toward a resolution.

We are currently experiencing an issue that may prevent customers from adding new phone numbers to their Phone.com accounts. Our engineering team is actively investigating the problem and working to restore full functionality as quickly as possible. Existing services and phone numbers are not impacted. We will provide updates here as more information becomes available. Thank you for your patience.

We are investigating an issue regarding dead air on calls coming in through AI Connect scripts. Our engineers are working to resolve the issue.