Resolved after 6 hours 31 minutes, affecting SMS, on December 5, 2022.
The carriers have cleared the issues on their end, and we've confirmed delivery is back to normal operations.
Affected components
Update timeline
- identified Dec 05, 2022, 05:40 PM UTC
We're observing outbound SMS sending issues. The team is researching.
- identified Dec 05, 2022, 06:36 PM UTC
The team has identified that SMS messages are being impacted at the carrier level. We are working with the carriers involved to get the issue resolved as quickly as possible.
- identified Dec 05, 2022, 09:19 PM UTC
We are still working with the carriers to get this issue resolved. We will update again shortly.
- monitoring Dec 05, 2022, 10:16 PM UTC
Carriers have confirmed the issue has been resolved. We're observing messaging flowing again. We are monitoring.
- resolved Dec 06, 2022, 12:12 AM UTC
The carriers have cleared the issues on their end, and we've confirmed delivery is back to normal operations.
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