Starting a dial session is degraded.
Affected: Dialer
Timeline · 2 updates
- investigating Jun 09, 2026, 01:51 PM UTC
We are investigating a fix.
- resolved Jun 09, 2026, 02:00 PM UTC
This incident has been resolved.
PhoneBurner Outage History
PhoneBurner is up right nowPhoneBurner had 11 outages in the last 2 years totaling 7h 17m of downtime — averaging 0.5 incidents per month.
There were 11 PhoneBurner outages since August 22, 2024 totaling 7h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.
Website performance degradation
Affected: WebsiteDialerAPI
Timeline · 3 updates
- investigating Jul 28, 2025, 06:20 PM UTC
We are investigating performance issues with the website.
- monitoring Jul 28, 2025, 06:23 PM UTC
Site performance is improving. We're monitoring.
- resolved Jul 28, 2025, 06:25 PM UTC
Site performance is back to normal operation.
Dialer button issues
Affected: Dialer
Timeline · 4 updates
- identified Jul 23, 2025, 08:31 PM UTC
We have identified an intermittent issue with the dialer where the buttons don't work as expected. We have identified it as an issue with one of our vendors. We're working closely with them to resolve the issue.
- identified Jul 23, 2025, 08:51 PM UTC
The vendor is still researching the issues on their end.
- monitoring Jul 23, 2025, 09:49 PM UTC
We have started the process of moving all the usage away from the problematic vendor. We are monitoring. We recommend any users experiencing the issues log out of your account and login again to ensure you pickup the new configurations.
- resolved Jul 23, 2025, 09:55 PM UTC
Traffic is migrated away from the problematic vendor and we'll continue monitoring.
Site performance issues
Affected: WebsiteDialerAPISMS
Timeline · 4 updates
- investigating Jul 09, 2025, 02:36 PM UTC
We are investigating issues with the site
- identified Jul 09, 2025, 02:47 PM UTC
We've identified the source of the issue and we're remediating. We're starting to see performance improvements.
- monitoring Jul 09, 2025, 03:08 PM UTC
We are seeing full site performance recovery. We are monitoring.
- resolved Jul 09, 2025, 03:39 PM UTC
Site performance has been restored. We've determined that an upstream provider was having performance issues that degraded some aspects of our site. We have mitigated those issue and the site is performing well. We'll continue monitoring.
Degraded website performance
Affected: WebsiteDialerAPISMS
Timeline · 3 updates
- investigating Jun 18, 2025, 06:42 PM UTC
We are investigating degraded website performance
- monitoring Jun 18, 2025, 06:56 PM UTC
Engineers have identified the issue and we're seeing performance recover. We're monitoring.
- resolved Jun 18, 2025, 07:10 PM UTC
Site performance has been restored.
Outbound and inbound calls experiencing issues.
Affected: Dialer
Timeline · 4 updates
- investigating May 16, 2025, 01:07 AM UTC
We have identified the issue and are working on a resolution.
- identified May 16, 2025, 01:34 AM UTC
Engineering team has identified a fix and an update and/or fix should be deployed shortly.
- monitoring May 16, 2025, 01:41 AM UTC
Calls are completing successfully. We are monitoring the make sure the system is stable.
- resolved May 16, 2025, 01:49 AM UTC
The incident is resolved.
Website is currently degraded and not functional.
Affected: WebsiteDialerAPISMS
Timeline · 5 updates
- investigating Mar 27, 2025, 01:56 AM UTC
We are investigating the issue.
- investigating Mar 27, 2025, 02:17 AM UTC
The team continues to investigate the issue. A new update will come shortly.
- investigating Mar 27, 2025, 02:36 AM UTC
We are continuing to work on a fix for the issue.
- monitoring Mar 27, 2025, 02:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 27, 2025, 03:46 AM UTC
This incident has been resolved.
Site response speed issues
Affected: WebsiteDialer
Timeline · 4 updates
- investigating Mar 14, 2025, 07:44 PM UTC
We are investing issues with the site loading slowly.
- identified Mar 14, 2025, 07:48 PM UTC
We have identified the source of the issue and the team is working on resolution.
- monitoring Mar 14, 2025, 07:58 PM UTC
We're observing site performance improvements. We're monitoring.
- resolved Mar 14, 2025, 08:05 PM UTC
The site performance has been restored.
Intermittent issues with outbound calls
Affected: Dialer
Timeline · 3 updates
- identified Feb 28, 2025, 02:26 PM UTC
We have identified an issue with some outbound calls through the dialer. This includes call transfers as well. Engineers are actively working through the issues.
- monitoring Feb 28, 2025, 02:42 PM UTC
Issue has been identified and resolved. We are monitoring.
- resolved Feb 28, 2025, 02:48 PM UTC
Systems are fully operational.
Degraded performance
Affected: WebsiteDialerAPISMS
Timeline · 6 updates
- investigating Oct 24, 2024, 02:26 PM UTC
We are currently researching issues related to slow site performance.
- identified Oct 24, 2024, 02:38 PM UTC
We have identified the source of the issue and are deploying a fix.
- monitoring Oct 24, 2024, 02:41 PM UTC
A fix has been implemented and performance is recovering. We are monitoring.
- identified Oct 24, 2024, 02:46 PM UTC
Issues are not resolved. We are triaging a deployment issue.
- monitoring Oct 24, 2024, 02:56 PM UTC
Fixes are confirmed in good working order. We are monitoring performance.
- resolved Oct 24, 2024, 03:01 PM UTC
Site performance is fully restored and operating normally.
Dialer issues
Affected: Dialer
Timeline · 4 updates
- investigating Aug 22, 2024, 12:34 PM UTC
We are currently investigating an issue with the dialer.
- identified Aug 22, 2024, 12:42 PM UTC
We have identified the issue and are working on a fix.
- monitoring Aug 22, 2024, 12:48 PM UTC
We are actively resolving the issue and we're starting to see recovery.
- resolved Aug 22, 2024, 12:53 PM UTC
Dialer has been restored and fully functional.