PhoneBurner incident

Potential issue starting dial sessions

Resolved after 19 minutes, affecting Dialer, on January 19, 2023.

resolved Jan 19, 2023, 01:27 AM UTC

There was a period of time where a component of the platform was unresponsive to new dial-sessions. The team has cleared the issue and we're fully operational.

Started
Jan 19, 2023, 01:08 AM UTC
Resolved
Jan 19, 2023, 01:27 AM UTC
Duration
19m
Detected by Pingoru
Jan 19, 2023, 01:08 AM UTC

Affected components

Dialer

Update timeline

  1. investigating Jan 19, 2023, 01:08 AM UTC

    We are currently experiencing intermittent issues with starting dial sessions. We are investigating.

  2. monitoring Jan 19, 2023, 01:20 AM UTC

    We have identified and resolved an issue that was impacting dial sessions. We are actively monitoring.

  3. resolved Jan 19, 2023, 01:27 AM UTC

    There was a period of time where a component of the platform was unresponsive to new dial-sessions. The team has cleared the issue and we're fully operational.

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