PhoneBurner incident

Degraded site performance

Resolved after 21 minutes, affecting Website and Dialer and 1 more, on May 13, 2024.

identified May 13, 2024, 09:38 PM UTC

The team has identified some problematic instances in out the database cluster. A fix is being worked on now. There is no impact on data - just on site performance.

Started
May 13, 2024, 09:31 PM UTC
Resolved
May 13, 2024, 09:52 PM UTC
Duration
21m
Detected by Pingoru
May 13, 2024, 09:31 PM UTC

Affected components

WebsiteDialerAPISMS

Update timeline

  1. investigating May 13, 2024, 09:31 PM UTC

    We have noticed degraded performance on the site. The team is researching.

  2. identified May 13, 2024, 09:38 PM UTC

    The team has identified some problematic instances in out the database cluster. A fix is being worked on now. There is no impact on data - just on site performance.

  3. resolved May 13, 2024, 09:52 PM UTC

    Problematic instances are fixed and site is fully operational.

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