PhoneBurner incident

Site is down

Resolved after 53 minutes, affecting Website and Dialer and 1 more, on May 13, 2024.

monitoring May 13, 2024, 11:51 PM UTC

Site is recovered with some indications of degraded performance. The team is still researching and monitoring.

Started
May 13, 2024, 11:23 PM UTC
Resolved
May 14, 2024, 12:17 AM UTC
Duration
53m
Detected by Pingoru
May 13, 2024, 11:23 PM UTC

Affected components

WebsiteDialerAPISMS

Update timeline

  1. investigating May 13, 2024, 11:23 PM UTC

    We are experiencing issues the site. The team is researching.

  2. identified May 13, 2024, 11:29 PM UTC

    We have identified the db instances in the cluster and are fixing.

  3. identified May 13, 2024, 11:33 PM UTC

    Site is recovering as instances are restored.

  4. monitoring May 13, 2024, 11:51 PM UTC

    Site is recovered with some indications of degraded performance. The team is still researching and monitoring.

  5. resolved May 14, 2024, 12:17 AM UTC

    Site is fully restored. We will continue to monitor.

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