Philo Outage History

Philo is up right now

Philo had 4 outages in the last 2 years totaling 39h 41m of downtime — averaging 0.2 incidents per month.

There were 4 Philo outages since October 22, 2025 totaling 39h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.philo.com

Major June 23, 2026

Issues with Amazon billed accounts getting deactivated

Detected by Pingoru
Jun 23, 2026, 02:42 AM UTC
Resolved
Jun 24, 2026, 06:23 PM UTC
Duration
1d 15h
Affected: Apps
Timeline · 5 updates
  1. investigating Jun 23, 2026, 02:42 AM UTC

    We are currently investigating this incident.

  2. identified Jun 23, 2026, 07:42 AM UTC

    Amazon confirmed they identified the issue and are working on a fix. Our engineers are also working on restoring access for impacted customers.

  3. identified Jun 23, 2026, 03:00 PM UTC

    We are aware that there are some Amazon billed customers that are still affected by the Amazon Outage. Our engineers our continuing to work on restoring access to customers who were impacted.

  4. monitoring Jun 23, 2026, 03:56 PM UTC

    We received the all clear from Amazon and have pushed changes we had implemented to mitigate the issue and are currently monitoring the result.

  5. resolved Jun 24, 2026, 06:23 PM UTC

    This incident has been resolved. If you are actively billed by Amazon and still having symptoms of not being able to access paid content or asked to pay again, please reach out to our support team so we can assist you further.

Read the full incident report →

Minor March 3, 2026

Intermittent issues with loading and search

Detected by Pingoru
Mar 03, 2026, 10:42 PM UTC
Resolved
Mar 03, 2026, 10:42 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 03, 2026, 10:42 PM UTC

    Type: Incident Duration: 1 hour and 21 minutes Affected Components: Apps, Video Mar 3, 22:42:54 GMT+0 - Investigating - We are currently investigating an issue that appears to be causing some users to encounter a black screen or loading dots when trying to view a show page. Mar 3, 23:24:57 GMT+0 - Identified - Our engineers believe they have identified the issue and are working on a possible solution. Mar 4, 00:03:36 GMT+0 - Resolved - The issue is now resolved. Thank you for your patience!

Read the full incident report →

Minor October 24, 2025

We’ve identified an issue affecting all Web TV platforms

Detected by Pingoru
Oct 24, 2025, 05:22 PM UTC
Resolved
Oct 24, 2025, 05:22 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 24, 2025, 05:22 PM UTC

    Type: Incident Duration: 20 minutes Affected Components: Apps, Video Oct 24, 17:22:51 GMT+0 - Investigating - When opening the app, you may encounter a “shruggie” error message similar to what appears on the web. Oct 24, 17:23:36 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 24, 17:28:43 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 24, 17:43:09 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Major October 22, 2025

Fire TV Service Outage

Detected by Pingoru
Oct 22, 2025, 07:33 PM UTC
Resolved
Oct 22, 2025, 07:33 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 22, 2025, 07:33 PM UTC

    Type: Incident Duration: 2 hours and 28 minutes Affected Components: Apps, Sign In, Sign Up, Video Oct 22, 19:33:07 GMT+0 - Investigating - We’re currently experiencing a service outage affecting Fire TV. Our engineering team is actively working to resolve the issue and restore service as quickly as possible. Oct 22, 20:29:33 GMT+0 - Identified - Oct 22, 22:01:31 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →