Philo experienced a minor incident on October 9, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 09, 2026, 10:42 PM UTC
Type: Incident Duration: 17 minutes Affected Components: Support (chat and phone) Oct 9, 23:00:11 GMT+0 - Resolved - This incident has been resolved. Oct 9, 22:57:16 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 9, 22:42:53 GMT+0 - Investigating - We’re currently experiencing issues with our Phone Support service. Chat and Email Support remain available, but may experience some delays while we work to resolve the issue. Our team is actively investigating and working to restore normal service as quickly as possible. We appreciate your patience and apologize for any inconvenience.