Philips HealthSuite incident

HSDP ConnectIOT Concentrator Service is Returning Intermittent Failures in EU-West Prod

Minor Resolved View vendor source →

Philips HealthSuite experienced a minor incident on February 10, 2026 affecting EU-West Production Concentrator, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2026, 10:19 PM UTC
Resolved
Feb 10, 2026, 10:54 PM UTC
Duration
34m
Detected by Pingoru
Feb 10, 2026, 10:19 PM UTC

Affected components

EU-West Production Concentrator

Update timeline

  1. investigating Feb 10, 2026, 10:19 PM UTC

    - HSDP ConnectIOT Concentrator Service is experiencing intermittent failures - Start time of the outage: 9:14PM UTC - Engineering teams are investigating the issue to determine the source of the issue - There is no ETR at this time. Additional updates will be posted as soon as they become available.

  2. resolved Feb 10, 2026, 10:54 PM UTC

    The service experienced a temporary internal server error (5xx), which caused brief request failures. The service is now up and running.