Philips HealthSuite incident

M2M devices search issue in PRS portal

Resolved after 9 hours 3 minutes, on September 23, 2021.

resolved Sep 24, 2021, 05:22 AM UTC

M2M devices were not coming up in search window of PRS portal. Users were unable to get the M2M devices in PRS portal. Exact time happened as follows: 1st occurrence start: 10:42 AM IST 1st occurrence end: 3:25 PM IST 1st occurrence duration: 4:43 hrs 2nd occurrence start: 7:13 PM IST 2nd occurrence end: 7:45 PM IST 2nd occurrence duration: 32 mins

Started: Sep 23, 2021, 05:12 AM UTC
Resolved: Sep 23, 2021, 02:15 PM UTC
Duration: 9h 3m
Detected by Pingoru: Sep 23, 2021, 05:12 AM UTC

Update timeline

resolved Sep 24, 2021, 05:22 AM UTC

M2M devices were not coming up in search window of PRS portal. Users were unable to get the M2M devices in PRS portal. Exact time happened as follows: 1st occurrence start: 10:42 AM IST 1st occurrence end: 3:25 PM IST 1st occurrence duration: 4:43 hrs 2nd occurrence start: 7:13 PM IST 2nd occurrence end: 7:45 PM IST 2nd occurrence duration: 32 mins

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