Resolved after 11 hours 31 minutes, affecting M2M Device Connectivity – PSA Enabled and Software Distribution(RSWD) and 1 more, on March 24, 2022.
The Axeda was restarted at 14:00 UTC. As of 20:00 UTC things appear to be back to normal So this is being closed out
Affected components
Update timeline
- investigating Mar 24, 2022, 09:08 AM UTC
Axeda endpoint is failing intermittently, Sev0 case is registered with PTC. PTC and their R&D team is looking into issue.
- investigating Mar 24, 2022, 05:03 PM UTC
Node which was having issues has been restarted by PTC team. we are closely monitoring for the connection to get stable.
- monitoring Mar 24, 2022, 05:04 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 24, 2022, 08:39 PM UTC
The Axeda was restarted at 14:00 UTC. As of 20:00 UTC things appear to be back to normal So this is being closed out
- resolved Mar 24, 2022, 08:39 PM UTC
This incident has been resolved.
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