Philips HealthSuite incident

M2M QA and Prod TA & CAR iSSL Server Outage

Resolved after 12 hours 6 minutes, on December 13, 2022.

postmortem Dec 14, 2022, 08:49 AM UTC

PRS TA and CAR servers were down from 20:45 12/13 until midnight \(EST\). This would have affected PSA registration and has since been resolved by our networking team.

Started
Dec 13, 2022, 08:39 AM UTC
Resolved
Dec 13, 2022, 08:45 PM UTC
Duration
12h 6m
Detected by Pingoru
Dec 13, 2022, 08:39 AM UTC

Update timeline

  1. resolved Dec 14, 2022, 08:47 AM UTC

    TA and CAR iSSL M2M servers in the QA and Prod Environments Down

  2. postmortem Dec 14, 2022, 08:49 AM UTC

    PRS TA and CAR servers were down from 20:45 12/13 until midnight \(EST\). This would have affected PSA registration and has since been resolved by our networking team.

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