PetDesk incident

Delayed data sync for multiple providers syncing through Covetrus

Minor Resolved View vendor source →

PetDesk experienced a minor incident on May 18, 2025 affecting All Other PIMS (synced through Covetrus Connect), lasting 3d 23h. The incident has been resolved; the full update timeline is below.

Started
May 18, 2025, 05:00 PM UTC
Resolved
May 22, 2025, 04:30 PM UTC
Duration
3d 23h
Detected by Pingoru
May 18, 2025, 05:00 PM UTC

Affected components

All Other PIMS (synced through Covetrus Connect)

Update timeline

  1. identified May 19, 2025, 03:51 PM UTC

    On May 15th, 5/15, Covetrus performed a release and applied sweeping updates across clinics, impacting numerous records. The rollout duration caused PetDesk to flag these syncs as potential issues due to large-scale data changes. The safeguard was intentionally put in place, but it was triggered incorrectly in this case. Our team worked through restarting and ensuring all delayed syncs were completed successfully, but some delays occurred between 5/15 and 5/19.

  2. monitoring May 21, 2025, 05:48 PM UTC

    Covetrus Syncs are now fully recovered and operating normally. We expect tonight's sync run to resume normal operations and will monitor this activity.

  3. resolved May 22, 2025, 08:39 PM UTC

    This incident has been resolved.