PetDesk incident

Mobile app logins failing

Critical Resolved View vendor source →

PetDesk experienced a critical incident on September 1, 2021 affecting Mobile App Login, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2021, 04:57 PM UTC
Resolved
Sep 01, 2021, 07:17 PM UTC
Duration
2h 19m
Detected by Pingoru
Sep 01, 2021, 04:57 PM UTC

Affected components

Mobile App Login

Update timeline

  1. identified Sep 01, 2021, 04:57 PM UTC

    We have identified an issue causing logins for mobile application users to fail.

  2. monitoring Sep 01, 2021, 06:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 01, 2021, 07:17 PM UTC

    This incident has been resolved.