PetDesk experienced a major incident on December 15, 2021 affecting Mobile App Login and Email Notifications and 1 more component, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Mobile App LoginEmail NotificationsDaysmart Vet (Vetter)In-App NotificationsPetDesk Communications Dashboard LoginSMS NotificationsAll Other PIMS (synced through Covetrus Connect)Provider Communications DashboardWeb-Based Client Request PageTwo-Way Texting
Update timeline
- investigating Dec 15, 2021, 04:04 PM UTC
Our cloud hosting provider (AWS) is experiencing some service interruptions that are causing intermittent errors for the PetDesk platform. We're monitoring the event and investigating how this is impacting PetDesk products.
- monitoring Dec 15, 2021, 04:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 15, 2021, 05:39 PM UTC
This incident has been resolved.