PetDesk experienced a major incident on August 15, 2022 affecting Provider Communications Dashboard, lasting 6h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2022, 02:02 PM UTC
We are investigating reports of elevated errors and slow loading times.
- investigating Aug 15, 2022, 04:34 PM UTC
Some users are experiencing issues loading pages in our Dashboard web application. We are continuing to investigate this issue.
- investigating Aug 15, 2022, 06:02 PM UTC
After investigation and load reductions, we continue to see elevated resource usage on the primary DB.
- investigating Aug 15, 2022, 06:03 PM UTC
Attempting to resolve through failover to secondary
- monitoring Aug 15, 2022, 06:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 15, 2022, 08:44 PM UTC
Failover to DB secondary and reboot of primary resolved issues. DB CPU continues to run slightly higher than in recent history, but this is explicable by normal variations in usage. Incident Resolved.