PetDesk incident

Errors sending two-way messages

Critical Resolved View vendor source →

PetDesk experienced a critical incident on May 24, 2023 affecting SMS Notifications and Two-Way Texting, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2023, 09:51 PM UTC
Resolved
May 24, 2023, 10:21 PM UTC
Duration
29m
Detected by Pingoru
May 24, 2023, 09:51 PM UTC

Affected components

SMS NotificationsTwo-Way Texting

Update timeline

  1. monitoring May 24, 2023, 09:51 PM UTC

    An issue that prevented the delivery of Two-Way and other SMS communications was identified and fixed. We are monitoring the status of these systems.

  2. resolved May 24, 2023, 10:21 PM UTC

    All systems are performing normally.