PetDesk experienced a minor incident on July 18, 2023 affecting PetDesk Pay, lasting 16h 34m. The incident has been resolved; the full update timeline is below.
Affected components
PetDesk Pay
Update timeline
- identified Jul 18, 2023, 10:24 PM UTC
We are aware of an issue with one of our partners that may be causing and increased error rate and/or timeouts when processing payments. We are working with the partner to resolve the issue
- monitoring Jul 19, 2023, 05:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 19, 2023, 02:58 PM UTC
This incident has been resolved.